Refund & Returns Policy
Refund & Returns Policy
Return Eligibility
- Condition: Your water gun must have some form of damage or be in a bad conditon to be eligible for a refund. A receipt or proof of purchase is required.
- Shipping Costs: If the product is damaged or in poor condition when requesting a refund shipping is free of cost.
- Non-Returnable Items: Sale items and gift cards cannot be returned.
How to Start a Return
- Contact us at support@supersoakerz.com to initiate the return process.
- Await instructions on how and where to send your package.
- Items sent back without first requesting a return will not be accepted.
Contact for Return Questions
Damages and Issues
- Inspect your order upon reception.
- Contact us immediately if the item is defective, damaged, or if you received the wrong item.
- Provide a high-quality photo or video showing the damage to be eligible for a refund.
Refunds
Late Orders
- If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped
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