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    Refund & Returns Policy

    Refund & Returns Policy

    Return Eligibility

    • Condition: Your water gun must have some form of damage or be in a bad conditon to be eligible for a refund. A receipt or proof of purchase is required.
    • Shipping Costs: If the product is damaged or in poor condition when requesting a refund shipping is free of cost. 
    • Non-Returnable Items: Sale items and gift cards cannot be returned.

    How to Start a Return

    1. Contact us at support@supersoakerz.com to initiate the return process.
    2. Await instructions on how and where to send your package.
    3. Items sent back without first requesting a return will not be accepted.

    Contact for Return Questions

    Damages and Issues

    • Inspect your order upon reception.
    • Contact us immediately if the item is defective, damaged, or if you received the wrong item.
    • Provide a high-quality photo or video showing the damage to be eligible for a refund.

    Refunds 


    Late Orders

    • If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped